Free UK Delivery on all wholesale orders over £350
Terms & Conditions
Information about Us
We are One World is Enough, a fair trade clothing business. Our address is The Old Barn, 1, Bourn Road, Caxton, Cambridge CB23 3PP, you can phone us on 01223 4606506
Changing or Cancelling
To change or cancel your order before receipt of the Dispatch Confirmation, please email us at email@example.com alternatively if you wish to speak to one of our Customer Service Team then call us on 01223 606506
There is no Minimum Order, however this is a wholesale service and therefore a low order charge of £25 is added to all orders under £150
Returns and Exchanges
We want you to feel completely happy with your One World is Enough purchase. Our clothing and accessories are made with great care by highly skilled artisans. Over the last few years, we have worked closely with our Fair Trade producers to improve the fit, quality and style of our products. We listen carefully to feedback from customers and are continually working to improve our service., if you have any problem please let us know within 48 hours of receipt.
If the parcels are damaged on arrival please photograph them on arrival, sign for them as 'Received Damaged'
If you simply don't like the goods or feel that you ordered the wrong items/quantity we may accept a return from you. This is solely at our discretion, you will incur a 15% restocking charge and you will be liable for return postage. In addition if the original order value less the return order value is less that the free shipping value then you will be liable for the cost of the original shipping.
Please make sure it's unused and good as new in its original packaging with all info tags still attached. Please obtain a proof of purchase and retain this until we have issued the refund. Without this we cannot process a refund if we do not receive the returned item.You have a legal obligation to take reasonable care of the products while they are in your possession. If you fail to comply with this obligation, then we may be unable to issue you with a refund.
HOW TO RETURN
Wrap the unused item securely in its original package. Please include a covering note / letter or a copy of your invoice. We need to know your name, order number, date of purchase and reason for return. We do not offer a free returns service as free returns means more expensive products, as in reality there is no such thing as free returns.
Please take your parcel to the post office and make sure that you have paid the correct postage, returns with underpaid postage may be refused.
We appreciate any feedback that you may have about a product, so please let us know.Please send all returns to the address above.
If an item you have purchased is faulty, please let us know immediately on 01223 606506. or email at firstname.lastname@example.org
All our items are handmade by small producers. We do try to ensure that we have good stock availability of all products. However, some goods may sell faster than we predict. If the item you have ordered is not in stock, we will do our best to get it for you as quickly as possible. If an item is out of stock we will give you an estimate of our restocking time and give you an option to cancel the order or wait for the new stock to arrive.
Price and Payment
The price of the Products and our delivery charges will be as quoted on our site from time to time, except in cases of obvious error.
We require all payments for wholesale orders to be by Faster Payments Bank Transfer. This is is in order to keep admin costs down so that we can keep giving you the best prices.
If you are ordering from outside the UK then we will give you the option of paying through Paypal, however this will incur a 3.5% surcharge to cover Paypal Fees.
If you are ordering from outside the UK or European Union local import duties and taxes may be payable when the delivery reaches the specified destination. You will be responsible for payment of any such import duties and taxes. We have no control over these charges and cannot predict their amount. Please contact your local customs office for further information before placing your order. Please also note that you must comply with all applicable laws and regulations of the country for which the products are destined.
All prices are net of VAT, this will be added at checkout to UK Business & EU Businesses. EU businesses with a valid EU VAT registration number will not be charged VAT by us. Non UK & EU Businesses will not need to pay VAT.
We warrant to you that any Product purchased from us through our site will, on delivery, conform in all material respects with its description, be of satisfactory quality, and be reasonably fit for all the purposes for which products of that kind are commonly supplied.
Every care has been taken to ensure that the descriptions and specifications of our products on this web site are correct. However, whilst the colour reproduction is an extremely close representation, a slight variation in the actual goods can occur.
The Contract Between Us
After placing an order, you will receive an e-mail from us acknowledging that we have received your order. Please note that this does not mean that your order has been accepted. Your order constitutes an offer to us to buy a Product. All orders are subject to acceptance by us, and we will confirm such acceptance to you by sending you an e-mail that confirms that the Product has been dispatched (Dispatch Confirmation). The Contract between us will only be formed when we send you the Dispatch Confirmation and will relate only to those Products whose dispatch we have confirmed in the Dispatch Confirmation. We will not be obliged to supply any other Products which may have been part of your order until the dispatch of such Products has been confirmed in a separate Dispatch Confirmation.
Shipping and Delivery
We try and ship your order as quickly as possible. Dependent upon workload we aim to ship either the same day or next working day
Our shipping and delivery costs are dependent upon the weight of your order, your delivery options will be given at checkout. For orders to the Uk we offer the following tracked services;
Next day special delivery - insured next day service guarenteed
Express Service - 2 / 3 day service by Royal Mail or Courier
Standard Service - 4 / 5 day service by Royal Mail or Courier
Standard Royal Mail 48 shipping is free for orders of over £350
Orders are sent by International Tracked and Signed, you will be given a tracking number, you can follow your order at royalmail.com
Approximate delivery times;
European Union; 5 - 7 working days
Non EU Europe & North America 7 - 10 working days
Rest of the World 10 -m 14 working days
We deliver to most major markets, if your country is not listed please email us at email@example.com and we will see if we can deliver to your country and we will give you a quote for delivery if possible.
Despite our best efforts, items in our online shop may occasionally be mispriced. We verify prices as part of our despatch procedures and if an item’s correct price is lower than the price shown online, we will charge you the lower amount and send you the item. If the item’s correct price is higher than the price shown online, we will contact you for instructions before despatch. We cannot confirm the price until you order.
We aim to please and take customer complaints very seriously. In the event of you having a complaint or problem with any aspect of our service or the products we offer, please telephone us on 01223 606506. We take all complaints extremely seriously and we will try to rectify any problem quickly and effectively.Our Customer Service representatives are available between 10:00 a.m. and 4.00 p.m. (GMT) Monday to Friday excluding Bank Holidays.
All complaints will be acknowledged within 2 working days and will be resolved as soon as possible. We will always keep you informed throughout the process of resolving your complaint and we will keep the details of your complaint confidential. We always welcome feedback from our customers and are continually looking at ways to improve our products and service.
We have inserted the Small Print below on the insistence of our legal advisors!
General Terms & Conditions
RISK AND TITLE
The Products will be your responsibility from the time of delivery.Ownership of the Products will only pass to you when we receive full payment of all sums due in respect of the Products, including delivery charges.
Applicable laws require that some of the information or communications we send to you should be in writing. When using our site, you accept that communication with us will be mainly electronic. We will contact you by email or provide you with information by posting notices on our website. For contractual purposes, you agree to this electronic means of communication and you acknowledge that all contracts, notices, information and other communications that we provide to you electronically comply with any legal requirement that such communications be in writing. This condition does not affect your statutory rights.
All notices given by you to us must be given to us at One World is Enough, The Old Barn, 1, Bourn Road, Caxton, Cambridge CB23 3PP or by email at firstname.lastname@example.org. We may give notice to you at either the e-mail or postal address you provide to us when placing an order. Notice will be deemed received and properly served immediately when posted on our website, 24 hours after an e-mail is sent, or three days after the date of posting of any letter. In proving the service of any notice, it will be sufficient to prove, in the case of a letter, that such letter was properly addressed, stamped and placed in the post and, in the case of an email, that such email was sent to the specified email address of the addressee.
TRANSFER OF RIGHTS AND OBLIGATIONS
The contract between you and us is binding on you and us and on our respective successors and assignees. You may not transfer, assign, charge or otherwise dispose of a Contract, or any of your rights or obligations arising under it, without our prior written consent. We may transfer, assign, charge, sub-contract or otherwise dispose of a Contract, or any of our rights or obligations arising under it, at any time during the term of the Contract.
EVENTS OUTSIDE OUR CONTROL
We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by events outside our reasonable control. Our performance under any Contract is deemed to be suspended for the period that the event outside our control continues, and we will have an extension of time for performance for the duration of that period. We will use our reasonable endeavours to bring the event to a close or to find a solution by which our obligations under the Contract may be performed despite the event.
If we fail, at any time during the term of a Contract, to insist upon strict performance of any of your obligations under the Contract or any of these terms and conditions, or if we fail to exercise any of the rights or remedies to which we are entitled under the Contract, this will not constitute a waiver of such rights or remedies and will not relieve you from compliance with such obligations.
A waiver by us of any default will not constitute a waiver of any subsequent default.No waiver by us of any of these terms and conditions will be effective unless it is expressly stated to be a waiver and is communicated to you in writing.
If any court or competent authority decides that any of the provisions of these Terms and Conditions or any provisions of a Contract are invalid, unlawful or unenforceable to any extent, the term will, to that extent only, be severed from the remaining terms, which will continue to be valid to the fullest extent permitted by law.
These Terms and Conditions and any document expressly referred to in them constitute the whole agreement between us and supersede all previous discussions, correspondence, negotiations, previous arrangement, understanding or agreement between us relating to the subject matter of any Contract.
We each acknowledge that, in entering into a Contract, neither of us relies on any representation or warranty (whether made innocently or negligently) that is not set out in these terms and conditions or the documents referred to in them.
Each of us agrees that our only liability in respect of those representations and warranties that are set out in this agreement (whether made innocently or negligently) will be for breach of contract.
Nothing in this clause limits or excludes any liability for fraud.
OUR RIGHT TO VARY THESE TERMS AND CONDITIONS
We have the right to revise and amend these terms and conditions from time to time. You will be subject to the policies and terms and conditions in force at the time that you order products from us, unless any change to those policies or these terms and conditions is required to be made by law or governmental authority (in which case it will apply to orders previously placed by you), or if we notify you of the change to those policies or these terms and conditions before we send you the order confirmation (in which case we have the right to assume that you have accepted the change to the terms and conditions, unless you notify us to the contrary within seven working days of receipt by you of the Products).
LAW AND JURISDICTION
Contracts for the purchase of Products through our site and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) will be governed by English law. Any dispute or claim arising out of or in connection with such Contracts or their formation (including non-contractual disputes or claims) will be subject to the non-exclusive jurisdiction of the courts of England and Wales.
THIRD PARTY RIGHTS
A person who is not party to these terms and conditions or a Contract shall not have any rights under or in connection with them under the Contracts (Rights of Third Parties) Act 1999.